DisplaySync

Claim your first sign

Your Lakeshore AV account is ready and Spring Vendor Showcase 2026 exists in the dashboard. Time to plug in a kiosk, see something on the wall, and validate the whole pipeline before the first booth gets staged.

This page walks through one sign end to end: install the desktop sign app, scan its QR code from the mobile app, assign content, see the page on the wall. About 15 minutes if everything cooperates.

If your workspace has the link/claim handshake enabled

Once the link/claim handshake is enabled in your workspace, claiming uses an acknowledged flow — the kiosk has to confirm it can load the URL before the dashboard commits the claim. See Claiming signs for what changes. This getting-started walkthrough covers the operator experience, which is the same in both flows.

What you'll need

  • A Windows machine with internet access. For this first-sign test, a laptop or a spare desktop works fine — no need to set up a full kiosk image yet. (For production deployments, see Deployment for the full kiosk image guide.)
  • The DisplaySync mobile app installed on your phone. iOS via TestFlight, Android via Play internal testing — invite link from the engineering team.
  • A webpage URL you want to display. Anything that loads in a browser will work. For the Lakeshore test, the team uses a vendor-page preview at https://lakeshoreav.com/showcase-2026/booth-1.

Step 1 — Install the desktop sign

For this first-sign test, run a quick install on a regular Windows machine:

  1. Download the installer from the link the engineering team sent you (R2-hosted EXE).
  2. Run the installer. Default options are fine — it sets up an auto-launch shortcut and starts the sign app immediately.
  3. The DisplaySync Sign window opens fullscreen.

For production-grade deployments — kiosk hardware with full lock-down, auto-recovery, Tailscale, the works — see the full Deployment guide instead. This first-sign test is meant to be quick and dirty.

Step 2 — Wait for the QR code

The sign app boots through a few states on the screen:

  • Initializing (~2 seconds) — the app starts up.
  • Connecting (~3-5 seconds) — the app reaches the backend.
  • QR claim screen — a large QR code in the middle of the screen, with a short code underneath. This is the kiosk asking to be claimed.

If you see Disconnected instead of the QR screen, the kiosk can't reach the backend. See Troubleshooting → Sign won't claim for the network checklist.

Step 3 — Claim from the mobile app

On your phone, open the DisplaySync mobile app and sign in to your Lakeshore AV org:

  1. Events tab → tap Spring Vendor Showcase 2026 (the event you created on the previous page).
  2. On the event's detail screen, tap the bottom-right FAB labeled "Add a sign to this event" — the icon is a QR-code-scan glyph. Grant camera permission if asked.
  3. Point the camera at the kiosk's QR code. The app auto-detects the payload.
  4. Fill in:
    • Name — what this sign should be called. For the test, use something like "Booth 1 Welcome Wall".
    • Location (optional) — free-form text. "Lobby east side" works.
  5. Tap Claim.

Within ~1 second, the kiosk's QR screen disappears and the sign app shows a "ready" state. The mobile app jumps to the sign's detail screen.

For the full claim flow including the link path (when you pre-create Sign records), see Claiming signs → Flow A.

Step 4 — Assign a webpage URL

The kiosk is claimed but doesn't have content yet. Assign the URL from the dashboard:

  1. In the web dashboard, navigate to Events → Spring Vendor Showcase 2026 → Overview tab. Find "Booth 1 Welcome Wall" in the sign list.
  2. Click the sign card to open its detail page.
  3. Open the Content tab.
  4. Paste your URL (e.g. https://lakeshoreav.com/showcase-2026/booth-1) into the assigned-URL field and Save.
  5. Within ~5 seconds, the kiosk loads the page.

If the page doesn't appear within 10 seconds, click Refresh on the Commands card in the Overview tab — that sends a reload command to the kiosk.

Step 5 — Verify on the wall

Two checks confirm everything is working:

  • The wall shows the page you assigned.
  • The dashboard shows the sign as Online — green status indicator on the sign card.

If both are true, you've successfully claimed your first sign and validated the pipeline end to end. Lakeshore AV's team can now scale to all 40 booths using the same workflow (or pre-create the records and link, depending on how they want to split the work — see Claiming signs).

When things go wrong

A few common triage paths:

  • QR screen never appeared — the kiosk couldn't reach the backend. See Sign won't claim.
  • Claimed but the sign shows offline immediately — venue network issue or the kiosk dropped its WebSocket. See Sign shows offline.
  • Sign is online but the wall is blank — content URL is wrong or the page returned an error. See Content not loading.

The full troubleshooting index is at Troubleshooting — symptom-indexed, not subsystem-indexed, so you can search by what you're seeing.

For the mobile app's complete feature set beyond claiming (filter-by-status, remote commands, the per-event hub), see Mobile app.

What's next

You've claimed one sign — time to bring the rest of the team in: Invite your team.

PreviousYour first eventNext Invite your team